Customer Service Agent at Quantum Lifecycle

Join Quantum Lifecycle Partners LP as a Customer Service Agent in North Bay, Ontario. This role is dedicated to assisting customers with electronic device repairs and ensuring smooth operational workflows.

As a Customer Service Representative, your focus will be on resolving customer issues and supporting technicians with repairs. This position involves directly communicating with clients, auditing repair requests, and documenting service interactions to ensure client satisfaction. Your proactive approach will greatly contribute to process improvements and operational excellence.

Key Responsibilities:

• Manage customer communications for product updates

• Ensure inbound repair units have accurate service orders

• Document all customer interactions and repair processes

• Conduct testing and troubleshooting of electronic devices

• Support audits and monitor operational performance metrics

Requirements:

• High school diploma or equivalent

• 1-2 years of relevant customer service experience

• Preferred prior leadership experience

• Knowledge in Microsoft 365 applications

• Excellent communication skills, French is a plus

Bring your customer service expertise to Quantum as you help improve electronic recycling service.
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