Information Systems Technologist

Information Systems Technologist

Permanent Full-Time

Effective
immediately

The Information Systems Technologist supports Board-owned technology across all school sites and the Board office. This position installs, configures, troubleshoots, repairs, maintains, upgrades, and supports endpoint devices, classroom and administrative technology, applications, peripherals, and related networked systems. The Information Systems Technologist also supports reliable, secure, and effective technology use by responding to technical issues, documenting solutions, assisting with technology lifecycle processes, supporting end users, and researching, testing, and recommending practical solutions to recurring or emerging technology needs.

• Provide on-site technical support through approved service tools to staff and other authorized users.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, connectivity, and application issues.
• Install, configure, deploy, maintain, upgrade, and support Board-owned endpoint devices, peripherals, classroom technology, and approved applications.
• Support current Microsoft, Google, ChromeOS, Apple, Windows, macOS, iPadOS, and cloud-based productivity environments, as applicable.
• Research, test, and recommend technology solutions to address issues, improve service delivery, and reduce recurring problems.
• Document service requests, troubleshooting steps, resolutions, and technical procedures.
• Assist with technology inventory, asset tracking, device lifecycle, warranty, and repair processes.
• Support cybersecurity, privacy, accessibility, acceptable use, and Board technology procedures.
• Provide user support, guidance, and training in a clear, professional, and customer-focused manner.
• Collaborate with Information Technology Services staff, school administrators, vendors, and end users to support Board technology priorities.

• Minimum two-year post-secondary diploma in Information Technology, Computer Systems Technology, Computer Engineering Technology, Computer Science, or a related field.
• Minimum three years of relevant experience providing technical support in a networked, enterprise, educational, or similarly complex environment.
• Experience supporting endpoint devices, operating systems, productivity platforms, classroom technology, peripherals, and network-connected systems.
• Relevant industry certification, or progress toward certification, is considered an asset. Examples may include CompTIA A+, CompTIA Network+, Microsoft, Google, Apple, Cisco, cybersecurity, endpoint management, or ITIL 4 Foundation.
• Valid Ontario Class “G” Driver's Licence and regular access to a vehicle.

• Working knowledge of endpoint devices, operating systems, applications, browsers, printers, classroom technology, mobile devices, and networked environments.
• Understanding of LAN/WAN/Wi-Fi concepts, account access, network printing, remote support tools, endpoint security, and safe technology practices.
• Ability to investigate unfamiliar technical issues and identify practical solutions.
• Well-developed technical troubleshooting, analytical, research, and problem-solving skills.
• Excellent customer service, interpersonal, oral, and written communication skills.
• Ability to explain technical information clearly to users with varying levels of technical knowledge.
• Ability to work independently and collaboratively, prioritize competing demands, and maintain a high level of accuracy and attention to detail.

Current compensation, inclusive of Market Value Adjustment (MVA): $51,499 to $68,548 annually, in accordance with the applicable collective agreement.
Vacancy Status:
This posting is for an existing vacancy.
Artificial Intelligence:
The Board does not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants for this position.

Shawn Fitzsimmons

Chair

Paula Mann

Chief Executive Officer

The Nipissing-Parry Sound Catholic District School Board is committed to diversity and inclusion. Please contact our Human Resources Department via email at  or via telephone 15 prior to posting's closing date should you require any accommodation during the recruitment process.