Maintenance Management Specialist

POSITION:
Maintenance Management Specialist (2 Year Contract)

REPORTS TO:

Manager Enterprise Asset Management

DEPARTMENT:
Enterprise Asset Management

LOCATION:

North Bay

REFERENCE:

SALARY: $91,572 - $107,718

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations.

We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

The Maintenance Management Specialist exists to sustain and continuously improve ONTC’s maintenance management practices by ensuring effective maintenance processes, reliable asset data, and optimal use of the Hexagon EAM/GIS platform to support safe, efficient, and reliable operations across all service areas.

• Provide functional support and oversight of the Hexagon EAM/GIS maintenance management system, ensuring alignment with ONTC maintenance practices and operational requirements.
• Support consistent work management processes across planning, scheduling, execution, close-out, and performance analysis activities.
• Collaborate with maintenance and operational teams to identify process gaps, resolve system issues, and recommend practical solutions.
• Maintain maintenance management documentation, workflows, job aids, and standard operating procedures.
• Engage stakeholders across Rail Mechanical, Rail Infrastructure, Facilities, and Motor Coach Services to assess business needs, address adoption challenges, and support continuous improvement.
• Evaluate and prioritize enhancement requests, defects, and support issues .
• Coordinate system enhancements, configuration updates, testing activities, and releases with IT, vendors, and business-area representatives.
• Facilitate user acceptance testing and validate system changes to ensure they support approved maintenance processes and business requirements.
• Support the accuracy, integrity, and consistency of maintenance data, including asset information, work orders, preventive maintenance records, inspections, labour, materials, and failure data.
• Work with business units and data teams to identify reporting needs, improve data quality, and provide actionable maintenance performance insights.
• Develop and deliver user training, coaching, refresher sessions, and functional guidance to promote effective system utilization and user adoption.
• Provide troubleshooting support for maintenance management processes and elevate complex issues as required.
• Analyze system usage, support trends, and user feedback to identify opportunities for process, reporting, training, and system improvements.
• Support continuous improvement initiatives that enhance maintenance effectiveness, asset reliability, data quality, and user experience.

• Advanced college diploma in Engineering, Asset Management, Business Analysis, Maintenance Management or a related field.
• Minimum 3 years of experience in maintenance management, with strong knowledge of maintenance planning, scheduling, work execution, optimization, and asset lifecycle management.
• 1-2 years of experience in a regulated, infrastructure-intensive industry such as transportation, utilities, or municipal government.
• Experience supporting, implementing, or enhancing EAM/CMMS solutions, with working knowledge of related ERP and reporting platforms (e.g., Hexagon EAM, SAP PM, Maximo).
• Experience participating in the full lifecycle implementation of enterprise systems, from requirements gathering through deployment and release.
• Additional coursework, training, or certification in Enterprise Asset Management (EAM), Geographic Information Systems…