IT Business Analyst; ServiceNow

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – Service Now role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the Service Now platform.

The role serves as the primary point of contact for Service Now users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The IT Business Analyst – Service Now role is to provide timely and effective platform support, administration, maintenance, and continuous improvement of the Service Now platform.

The role serves as the primary point of contact for Service Now users, providing functional and technical support while ensuring platform stability, data integrity, security compliance, and alignment with business objectives. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and foster a culture of continuous learning, ensuring teams are equipped to maximize the value of the IT system investments.

• Having the authority and responsibility to maintain a safe and efficient working environment.
• Following Company health and safety standards and reporting any unsafe acts or conditions.

• Collaborate with business stakeholders, process owners, and leadership to identify opportunities to improve business processes through Service Now capabilities.
• Participate in the planning, design, testing, deployment, and continuous improvement of Service Now solutions and enhancements.
• Analyze support trends, recurring issues, and user feedback to recommend process improvements and platform optimizations.
• Assist in defining system requirements, configuration standards, governance controls, and support procedures.
• Contribute to Service Now roadmaps, upgrade planning, and adoption strategies for new modules and platform capabilities ensuring alignment with global business strategies, regional business goals and industry-specific requirements.
• Support organizational initiatives related to workflow automation, self-service enablement, AI-powered capabilities, and digital transformation.
• Participate in the evaluation and implementation of new Service Now features, releases, and platform enhancements.
• Ensure platform configurations align with enterprise architecture, security requirements, and IT governance standards.
• Advocate for the adoption and consistent usage of the Service Now across regions to enhance operational efficiency and reduce risks

• Administer Service Now users, groups, roles, permissions, assignment groups, and access controls
• Configure and maintain forms, fields, notifications, workflows, business rules, reports,…