Operations Manager
Job in
North Bay, Ontario, Canada
Listing for:
BGIS
Full Time
position
Listed on 2026-09-20
Job specializations:
-
Management
Client Relationship Management, Operations Management, Project & Program Management, Healthcare Management
Job Description & How to Apply Below
Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
Further information is available at
SUMMARY
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.
At this position level, the individual is responsible for:
Highly complex service delivery; and/orMultiple client accounts and/or significant service delivery regime in a single, complex client; and/orContract requirements that are highly complex; and/orDirect reports may include Team Development Managers, Team Leads, Facility Services Coordinators and TechniciansKEY DUTIES & RESPONSIBILITIES
People Leadership
Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:
Full involvement with recruiting talent.Provides mentoring, coaching and guidance to all team members.Objectively recommends compensation adjustments.Manages all aspects of performance.For the assigned portfolio:
Portfolio Management
Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.Responsible for ensuring KPI objectives are met.Creates, implements and documents service delivery regimes associated with each client account.Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issuesOversees the implementation of service delivery program changes as required.Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.Service Delivery Management
Responsible for meeting contractual service delivery obligations for each designated client environmentResolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalationsRecommends solutions and implements appropriate actions for issuesMonitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.Provides on-call coverage to front-line team which requires open availabilityContinuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiativesClient Relationship Management
Develops and…
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