Care and Service Manager

## Care and Service Manager Apply:
Para Med
- North Bay, Ontario:
Para Med
- Sudbury, Ontario:
Full time:
Posted Today:
R35578
** Job Description
** In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front line staff in making a difference in the lives of the patients that we serve.
** Why you’ll love working here:
*** Celebration and Recognition programs
* Comprehensive health and dental benefit plans
* Education allowance for employees and family
* Opportunities for career advancement
* Employee Assistance Program
* Employee perks and exclusive offers
*
* What you’ll do:

*** Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients
* Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families
* Monitor care and service delivery performance and clinical indicators
* Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors
* Ensure completion of all mandatory training and skill development
* Create and maintain the on-call schedule for clinical Supervisors
* Respond to clinical concerns from staff, contractors, funders, clients and families
* Review all client safety incidents and participate in the investigation and resolution
* Provide clinical leadership at the district
* Provide oversight of CQI activities related to care and service including staff participation and problem-solving teams
* Ensure compliance to Para Med policies, procedures and legal requirements for yourself and all staff
* Participates in necessary care conferences with Health Care team, Contractors and funders
* Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources
* Demonstrate continuous learning and professional development through involvement in conferences, committees and networks
*
* What you bring:

*** Registration/licensing in good standing as a Registered Nurse with provincial regulatory college
* BScN preferred
* Minimum of three (3) years in a formal nursing leadership role required
* Minimum of 2 years’ experience as a practicing Registered Nurse, in a community setting
* Certification in Community Health Nursing with CNA certification preferred
* Membership with the Registered Nurses Association of Ontario (RNAO) preferred
* Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others
* Knowledge of standards of care for palliative, wound, IV therapy and other specialties in order to offer guidance on best practices in these areas
* Superior oral and written communication skills to effectively interact with clients, families, contractors, and staff to resolve conflicts
* Effective skills in critical thinking and problem solving
* Flexibility in hours worked in order to accommodate operational needs
* Knowledge of applicable community resources available for clients and families
* Current certification (within the past 12 months) of First Aid, CPR, completed within Canada
* Excellent computer skills including experience in Word and Excel
* Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)##
** Time Type
** Full time##
** Compensation Details
** Compensation will be discussed during the recruiting process.  Para Med is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the…