Lead Customer Quality Assurance at Quantum

Become the Team Lead - Customer and Quality at Quantum Lifecycle Partners LP, ensuring top-notch service in this permanent full-time position. Your leadership will help shape customer experiences and improve service quality.

In this dynamic role, you will coordinate CSR and QA activities while providing mentoring and support to team members. Key responsibilities include monitoring service metrics, responding to customer inquiries, and implementing quality control improvements. By collaborating with depot teams, you will project-manage improvements based on customer feedback and performance data.

Key Responsibilities:

• Manage daily activities of CSR and QA teams

• Supervise customer service metrics and turnaround times

• Engage with customers on repair and quality concerns

• Review quality metrics to drive continuous improvement

• Prepare operational and quality reports with insights

Requirements:

• High school diploma or equivalent needed

• 1-3 years in relevant service roles

• Experience guiding and mentoring colleagues

• Proficient communication with customers and partners

• Understanding of technical support and repair operations

Lead the charge in customer satisfaction and quality assurance with Quantum Lifecycle Partners!
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