Assistant Manager, Operations, McKeown Ave

** What you’ll do
**** Customer Service
*** Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
* Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
* Support the customer experience through timely processing and movement of inventory to the salesfloor.
** Operations
* ** Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
* Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
* Assists in preparation and execution of annual inventories.
* Follows and ensures compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
* Assumes responsibility for all operations of the store in the absence of the Store Manager.
** Training
* ** Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
* Creates and communicates execution of Daily Game Plan for operations activities.
* Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
* Follows up with the team to complete required training within time frames.
** Leadership
* ** Acts as a brand ambassador by promoting brands and culture.
* Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
* Maintain Mark’s performance management expectations including progressive discipline where necessary.
* Follows the disciplinary process consistently and impartially.
* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).
** What you’ll bring
*** Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
* Proven ability to build and manage a daily, weekly plan for the department and store.
* Exceptional communication skills and organizational skills
* Superior training and mentoring skills
* 3-5 years retail experience required.
* High energy, enthusiasm, and a drive to succeed.
* Basic computer skills required.

We’re always looking for great talent! In addition to competitive pay, we offer:
* Comprehensive benefits and retirement programs
* Performance incentives
* Other perks to support your well-being
* Career growth opportunities and product discounts

Our typical hiring range is between $42,000 and $52,500. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.