Security Supervisor

The Gateway to Your Future

In this key role, you will be an integral part of the security team, ensuring Gateway’s staff, property, company assets and valued guests are secure and protected at all times. You will also deliver a high level of customer service, support to staff, and provide accurate reports. The Security Supervisor maintains a presence, patrols gaming and guest activity; conducts door duty and crowd control, and escorts guests and employees as required.

Position at Cascades Casino. Job Type: Full‑Time (Regular). Salary: $55,281.00 annually.

You will perform a number of varying duties throughout your shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost and found, monitoring alarm panels, controlling and issuing keys, writing reports, maintaining a daily log and conducting investigations. You may also be required to provide first aid and medical attention.

• Full benefits package for full‑time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

• Supervises and manages team performance while participating in security activities
• Oversees training, coaching, human resources, safety and recruitment needs of the team
• Monitors floor traffic: watches for suspicious activity, communicates with management and surveillance
• Provides excellent customer service by greeting customers, answering questions, and providing solutions
• Escorts individuals within the facility and parking lot(s); may provide first aid; conducts interviews and investigations; writes reports
• Comply with all applicable laws, policies and procedures
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Adhere to departmental quality standards.
• Perform other related and compatible duties as assigned.

• Previous Security experience and Security training is a strong asset.
• Proven high level of Customer Service.
• Organizational, interpersonal, analytical and communication skills.
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
• Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor).
• Completion of Smart Serve (ON).

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team‑Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier‑free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.