Caseworker - Bilingual; English​/French

Caseworker - Bilingual (English/French)

Organization:
Ministry of Children, Community and Social Services
Division:
Social Assistance Programs Division - Ontario Disability Support Program
City:
North Bay
Language of Position(s):
Bilingual English/French
Job Term: 1 Temporary up to 18 months (with possible extension)
Job Code: 10503 - Welfare Field Worker 2
Salary: $1,345.09 - $1,615.77 Per week
** Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad - definitions
Job

Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies. The Ontario Disability Support Program serves a population that is living with a disability, and may be experiencing one or multiple realities which include but are not limited to; poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, isolation, discrimination and experiences of grief/loss.

As a Caseworker, you will have the rewarding opportunity to make a difference in the lives of our client population to deliver the Ontario Disability Support Program.

• Provide customer service and consultation to clients
• Collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
• Make adjustments to entitlements and resolve conflict situations
• Explain legislation and ministry initiatives
• Prepare a range of communication materials
• Plan and deliver information sessions to clients and stakeholders, on community-based employment supports

You are fluent in English and have advanced oral and advanced minus written French language skills. Your proficiency level will be confirmed before hire.

• You can provide effective customer service to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss).
• You have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations.
• You have effective communication and consulting skills to write clear, concise reports and conduct information sessions.
• You demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers.
• You have interviewing skills to conduct interviews with clients by phone or in person who may require alternative communication approaches.
• You have effective listening skills to determine client needs and make appropriate referrals.

• You have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities.
• You have knowledge of labour market trends.
• You are able to interpret and apply relevant legislation, policies and acts (i.e. ODSP Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act) to review/determine program eligibility and identify infractions/abuse by recipients.

• You demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines.
• You have demonstrated analytical skills to collect, document and evaluate information.
• You are able to work in a team environment.

Don't meet every qualification? If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions. Our hiring process is…