Senior Customer Service Representative

Are you looking for a meaningful career opportunity with an organization that values your goals, efforts, and dedication? We’d love for you to join our team at The Hope Group!
The Hope Group, a Sun Source company, offers access to a wide variety of career opportunities and strives to recognize and reward our associates for their hard work and commitment. If you have a desire to learn in a dynamic team environment that champions personal growth and development, we want to hear from you!

We are currently seeking a Sr. Customer Service Representative in Northborough, MA.

The Sr. Customer Service Representative performs a variety of customer servicing, order editing, pricing, writing, data entry, and other similar duties pertaining to Hope Group products. This position requires extensive specialized knowledge of product application characteristics.

What You’ll Do:

• Receive and review inquiries and orders to ensure correct identification of parts or units required
• Price products following established practices from available records or in conjunction with supervisor and refer to factory for identification of products or units provided by the factory
• Specialize in one or more product areas and assist customers with product selection
• Enter orders or inquiries into computer terminal including all pertinent data, obtain negotiated pricing, delivery, or other details from available sources and finalize order with customer, and maintain computer pricing as needed
• Collaborate with supervisor on complex or major order situations to prepare pricing/quotations and check, edit, write, and process customer orders against quotations
• Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters, and supply information, initiate action, and resolve within established practices (refer policy matters to supervisor)
• Source non-stock items with suppliers based on negotiated price/delivery, initiate purchase of required items, maintain collection of current vendor catalogs, and connect with vendors to acquire technical information
• Assist in training inside account managers on job performance involving new or unusual situations

Why You’ll Love Working for Us:

• Medical, dental, vision, and life insurance
• Short & long term disability
• 401(k) with company match
• PTO and paid holidays
• Tuition Reimbursement
• Employee Assistance Plan

What We Need from You:

• 2 years of experience in customer service within a manufacturing/distribution environment or 3 years of auto parts sales experience
• 2-year fluid power associates degree and certification desired, but not required
• Fluid power experience is a plus
• Organized and able to coordinate with functional groups

We are an Equal Employment Opportunity Employer M/F/V/D.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.