Pharmacy Technician – Onsite

Pharmacy Technician – Onsite

IQVIA

A Pharmacy Technician assists the pharmacist with various aspects of order processing to dispense medications to patients as promised in an accurate, safe and efficient manner. A Pharmacy Technician plays a critical role in proving patients and providers access to medications needed.

This role is onsite at our Northborough office. Pharmacy hours are 8am-6pm, so hours are flexible within that time frame.

Primary Responsibilities:

• Register new patients into pharmacy systems with appropriate program designations
• Type new prescription orders into the pharmacy system
• Answer inbound calls to assist patients, providers and internal patient support services with inquiries
• Perform outbound calls to patients and providers to welcome to pharmacy and for refill prescription scheduling
• Escalate questions around medication usage and concerns to the pharmacist
• Facilitate scheduling for prescription delivery to patient or provider’s office
• Maintain current patient profiles per accreditation requirements as well as State and Federal regulations and laws
• Obtain and complete prescription transfers to and from other pharmacies as needed
• Assist in prescription order requests from providers and clarification on prescriptions under the supervision of a pharmacist
• Process scheduled order‑fulfillment and facilitate the process of urgent orders to ship as promised
• Provide customers with courteous, friendly, fast and efficient service

Additional Responsibilities:

• Utilize headset and computer terminal and navigate through multiple systems to input and retrieve information.
• Update job knowledge by participating in educational opportunities and training activities
• Work efficiently both individually and within a team to accomplish required tasks
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures

Required Qualifications:

• High School Diploma or equivalent
• Minimum one year of Pharmacy Technician or relative work experience
• RPhT Pharmacy Technician License or National (CPhT) Pharmacy Technician Certification
• CPhT position requires a minimum of twenty (20) CE hours in pharmacy-related subject matter during each two (2) year recertification cycle
• Previous data entry experience and ability to type 30wpm+

Professional

Competencies:

• Business Skills and Knowledge
• General Management

Analytics and problem solving skills, understanding the impact of individual decisions on other parts of the organization and the environment.

Information management, understanding how technology can be used to promote managerial and clinical efficiency and improve health care delivery, effectively managing information resources and planning for future needs.

Quality improvement:
Application of techniques that continually improve the quality of care provided, patient safety, organizational performance, and the financial health of the organization.

Knowledge of the Health Care Environment, understanding how the various components of the health care system is organized and financed, and how they interact to deliver medical and health care.

The Patient’s Perspective:
Understanding the patient experience, demonstrating a commitment to patients’ rights and responsibilities, and ensuring that the organization provides a safe environment for patients and their families.

Communication and Relationship Management:
The ability to build and maintain relationships with internal as well as external stakeholders that are anchored in trust and where decision‑making is shared.

Communication

Skills:

Utilizing verbal, written and presentation skills to communicate an organization’s mission, vision, values and priorities to diverse audiences.

Professionalism:
Aligning personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and…