DERMS Cutover Workstream Lead

National Grid is hiring a DERMS Cutover Workstream Lead for our NY Electric Operations - Digital Solutions department. This position can be located in Massachussetts (Northboro or Waltham) or Upstate New York (Syracuse or Albany).
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

The DERMS Program Cutover Lead is responsible for developing and leading the end-to-end cutover and deployment approach for the DERMS program across Massachusetts and New York. The role coordinates the activities, dependencies, decisions, and stakeholder readiness required to transition the DERMS solution program successfully into production. This includes leading pre-cutover and cutover-day planning, developing and governing execution runbooks and readiness trackers, coordinating go-live communications and service transition, facilitating mock upgrades and directing go/no-go governance.

The role works across stakeholder groups to confirm that technical, operational, business, and support prerequisites are complete. Following go-live, the role oversees early life support, lessons learned, and cutover closure to support a controlled transition into business-as-usual operations.

• Lead development, approval, and ongoing governance of the DERMS cutover and deployment approach for Massachusetts and New York, aligning technical execution with operational and business readiness.
• Perform the initial cutover stakeholder assessment and establish the governance, meeting cadence, decision rights, escalation paths, and cross-workstream handoffs needed to execute the transition.
• Develop, maintain, review, and secure approval of the pre-cutover and cutover-day runbooks, including task sequencing, owners, dependencies, entry and exit criteria, contingency actions, rollback considerations, and command-center procedures.
• Create and manage the cutover readiness tracker, integrating inputs from testing, infrastructure, cybersecurity, architecture, data, integrations, training, communications, business readiness, vendors, and operational teams.
• Define and obtain approval for the early life support and hypercare structure, including support coverage, issue triage, severity and escalation processes, operational ownership, performance monitoring, and exit criteria.
• Direct cutover-day execution across National Grid teams, DERMS vendor, the system integrator, business integrator, and other delivery partners, ensuring activities are completed in sequence and decisions and issues are documented in real time.
• Lead post-go-live stabilization, hypercare exit, and cutover closure, including closure reporting, lessons learned, outstanding-action ownership, and the formal transition to business-as-usual support.

• Bachelor’s degree in Engineering, Business, Project Management or related field required.
• At least 3 years of experience leading complex new technology programs, production deployments, system commissioning, service transitions, or enterprise go-live activities in a regulated or operationally critical environment required.
• Proven program management skills, including critical-path scheduling, risk and issue management, dependency coordination, executive reporting utilizing agile or traditional project management tools such as JIRA, JIRA align, or Microsoft Project required.
• Excellent facilitation, communication, negotiation, and stakeholder-management skills, with the…