Installation Manager

Description & Requirements

RENEWAL BY ANDERSEN

SUMMARY:

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences.

We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability.

If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY:

Renewal by Andersen has an Installation Manager opening with our Boston Team! The Branch Install Manager manages the installation process, including technical measurement, warehouse, installation, and service, to ensure homeowner delight, efficiency, and appropriate resource capacity in a major market. Size, scope, and complexity is a function of the unit volume generated at the location. The Installation Manager ensures that installation process associates are prepared and able to deliver flawless installation and Signature Service the first time.

• Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and customer service.
• Research and/or develop new processes to increase efficiency and homeowner satisfaction.
• Regularly visit homeowner work sites to audit and execute existing/new processes.
• Meet or exceed homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations.
• Executes recruiting efforts as needed to meet workforce requirements.
• Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate.
• Work closely with sales and customer process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations.
• Executes the safety initiatives of the installation process associates to ensure safe practices are in place and are followed.
• Ensure that all regulatory required training is completed as appropriate.
• Participate as a team member on the CORO safety committee.
• Ensure that all regulatory procedures and/or requirements impacting the installation process are met.
• Executes supply chain function strategy within the branch with oversight responsibility of shipping, receiving and purchasing. Responsible to ensure corporate purchased programs and vendor relationships are utilized appropriately to ensure compliance and cost containment.
• Directly supervise installation process associates including performance planning, fostering open communication and answer team concerns and questions.
• Participate, as a team member, with the CORO leadership team to ensure alignment and open/timely communication.
• Manage independent contractors (including contracts, selection and training) to ensure that appropriate installation process capacity exists.
• Routinely works with homeowners to resolve installation process issues.

• Four-year degree or an equivalent combination of education and experience preferred.
• Valid driver’s license with acceptable accident and moving violation motor vehicle record.
• A minimum of 7 years of work experience in home improvement or other closely related field preferred.
• A minimum of 5 years of direct supervision experience is preferred.
• Strong written and verbal communication skills.
• Knowledge of applicable building codes and construction techniques is preferred.
• Previous work experience recruiting and managing independent contractors. Ability to work and lead in a team environment required.
• Basic financial knowledge. Previous P&L responsibility helpful but not required.