Junior Systems Admin/Help Desk
Job in
Northbridge, Worcester County, Massachusetts, 01534, USA
Listed on 2026-10-21
Listing for:
Access TCA, Inc.
Full Time
position Listed on 2026-10-21
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
What you’ll do:
Monitor and respond quickly to helpdesk requests by performing level I and II helpdesk duties which includes maintaining and deploying company owned hardware such as laptops (Windows and OSX), desktops, printers, peripherals and wired/mobile phones (iPhone and Android)
Provide technical support for company software which includes Microsoft Office, SharePoint, Adobe and Autodesk products
Complete new user setup using Active Directory, laptop, and phone setup, as well as proper file share access
Mobile Device support including additions, terminations, policy enforcement and security
Escalate more advanced technical problems to Systems Administrator / IT Manager and/or outsourced technical resources ensuring problems are resolved timely and effectively
Assist the Systems Administrator with company projects
Other duties, which include inventory and knowledge base management
What we’d love to see:
Bachelor’s degree in Computer Science or Business Administration, with 1-3 years’ experience
Entry level certifications (A+, Security+, Network+)Excellent verbal and written communication skills, personable/capable of communicating effectively with all levels of the organization
Drive, self-motivated, capable of researching solutions to issues or challenges with a continuous improvement mindset
Capability to manage multiple tasks and deliver accordingly
Solid problem-solving skills and a keen eye for detail, ability to adhere to deadlines
Strong documentation and writing skills to add to and augment our existing IT Knowledge Base Capable of handling highly confidential information
Advanced use of Microsoft Office tools such as modern Outlook, Word, and Excel, PowerPoint SQL and MS Powershell experience a plus Windows and Mac OSX experience
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