Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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Inserted content is derived from the original description and highlights responsibilities and qualifications for the role.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives.
• Advance knowledge and skills to serve as a knowledgeable resource on tax topics and products for associates.
• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions.
• Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.
• Lead daily activities to ensure tax office associates complete work to deadlines with attention to quality standards and priorities.
• Train and coach associates to execute Service Standards, recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information; create associate work schedules and ensure accurate timekeeping.
• Prepare tax returns, as required, and conduct timely performance reviews with the Associate Relations Center to address issues.

• Prior experience in a customer service, shift lead, or similar role; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Customer-centric mindset, passionate, determined, and resilient; flexible schedule and assignments based on business needs.
• High school diploma / equivalent or higher.

H&R Block invests in people by supporting their total well-being. Our benefits help associates plan for health, wellbeing, and financial needs.

• Wellbeing programs and caregiver support; discounts on everyday items and services.
• Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility rules apply).
• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a job offer or guarantee of employment.

The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on experience, education, skill, performance, and location. Pay range: $15.00 - $65.00/Hr.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

For more details, visit the company benefits page or the job posting for additional information.