Case Manager ILS

Job Description:

• B.A. in Behavioral Sciences or related field preferred, with experience working with adults with intellectual and developmental disabilities preferred.
• Alternative education and experience may be substituted for degree requirements.
• High School Diploma and valid driver’s license required.

• Being punctual and dependable.
• Communicating with supervisor regarding relevant concerns, changes, and needs.
• Remaining alert and focused while providing services.
• Requesting assistance and guidance when needed.
• Working cooperatively with individuals served, families, coworkers, and other providers.
• Completing assigned responsibilities and required documentation.
• Maintaining professional boundaries and conduct.
• Attending required training, supervision, and meetings.
• Following agency policies, procedures, and applicable regulations.

• Assist in the development, implementation, monitoring, and ongoing review of individualized service plans/life plans and related goals.
• Provide individualized support in accordance with each individual’s service plan/life plan, authorized services, needs, preferences, and goals.
• Assist individuals in developing and maintaining skills that promote independence, self‑direction, choice, and successful community living.
• Assist individuals to access, manage, coordinate, and maintain community resources and supports, including medical, behavioral health, employment, education, housing, benefits, transportation, and other services as applicable.
• Facilitate opportunities for individuals to develop and maintain meaningful relationships, natural supports, community connections, activities, and valued community roles.
• Assist individuals with daily routines and responsibilities, including scheduling, appointments, household responsibilities, organization, and other areas identified in their service plan.
• Support individuals in maintaining safe and stable living environments and developing the skills necessary to manage their homes and personal responsibilities.
• Assist individuals with transportation and community access, including transportation to appointments, services, employment, activities, and other community settings as appropriate.
• Support individuals during medical, behavioral health, and other appointments as needed and assist with communication, follow‑up, and coordination of recommendations.
• Monitor and communicate concerns related to the health, safety, and well‑being of individuals and follow established protocols when concerns arise.
• Implement or support established health, medical, and medication‑related protocols as applicable to the individual’s service plan, training, and agency requirements.
• Assist individuals with coordinating and overseeing services and supports, including PCA services when applicable.
• Participate in team meetings, service planning meetings, supervision, appointments, and other meetings related to individuals served.
• Maintain timely, accurate, and complete documentation, service records, billing information, mileage, and other required records.
• Communicate relevant information and changes in individual needs, circumstances, or service delivery to the Program Coordinator and other authorized members of the support team.
• Maintain appropriate communication and coordination with individuals, families, DDS, Mass Ability, providers, and other members of the individual’s support network.
• Respond appropriately to emergencies and crisis situations and participate in the regularly scheduled on‑call/beeper rotation as assigned.
• Acquire and maintain all required certifications, training, and competencies.
• Protect the rights, dignity, privacy, safety, and self‑determination of individuals served and report suspected…