Customer Service Administrator

Location: North Yorkshire

Customer Service Administrator

Ripon

£28,185 per annum

Full-time, Monday to Friday, 8am - 5pm (1 hour lunch)

Benefits: company pension, free on-site parking, 20 days holiday + bank holidays (rising to 25), company events

We are currently recruiting for a Customer Service Administrator to join a busy and fast-paced environment based in Ripon. This is a fully office-based role supporting both customers and internal teams to ensure the smooth running of day-to-day operations.

This is a fantastic opportunity for someone looking to gain experience within an office-based environment, or for someone with previous experience who is looking to join a supportive team where staff are valued and appreciated.

Responsibilities:

Answering incoming calls and dealing with customer enquiries

Advising customers and resolving queries in a professional and timely manner

Inputting customer orders accurately onto internal systems

Handling stock-related queries, including checking batch numbers and taking photos where required

Investigating, reconciling, and resolving stock discrepancies in a timely manner

Booking deliveries and collections with hauliers

Preparing picking lists for the warehouse team

Liaising with drivers regarding collections and deliveries

Supporting general administrative duties as required

Requirements:

Strong IT skills, including confidence using internal systems and Microsoft Office

Excellent communication skills with a professional telephone manner

Ability to work in a fast-paced, busy office environment

High level of organisation and attention to detail

Happy to be fully office-based

This role is available for an immediate start. If this opportunity is of interest, please send your CV ASAP. If you have any questions, please contact Unity Resourcing for more information