Assistant Registrar

Assistant Registrar - Norwich University

Join to apply for the Assistant Registrar role at Norwich University
. This 37.5‑hour week, 52‑week, 0.938 FTE position supports a wide range of complex, detail‑oriented functions within the Registrar Office.

• Maintains accuracy of student records and ensures compliance with FERPA.
• Provides clear guidance on Registrar processes, policies, and resources to stakeholders.
• Processes and verifies student enrollment and degree verifications.
• Triages and responds to general inquiries via email, phone, and in‑person.
• Prioritizes tasks effectively during peak periods and maintains accuracy under pressure.
• Identifies and corrects data inaccuracies, escalates issues, and implements corrective actions.
• Tracks, troubleshoots, and resolves transcript and diploma order issues.
• Coordinates intake and distribution of physical mail for the office.
• Maintains and monitors the University Registrar’s email account.
• Provides backup support to the Associate Registrar as needed.
• Serves as liaison between Registrar Office, academic departments, and campus partners.
• Participates in occasional weekend events such as Commencement.

• Associate or Bachelor’s Degree or relevant working experience.
• 2 years of professional work experience in student records or a related field.
• 2 years of experience in a high‑volume, fast‑paced setting providing excellent customer service in higher education.
• Experience using databases (e.g., Banner, Dynamic Forms, Record Management, Degree Works).
• Proficiency in MS Office (Word, Excel, SharePoint, Teams, Outlook).
• Strong written and oral communication skills.
• Ability to learn new systems and technological tools.
• Ability to troubleshoot and present findings; self‑initiate solutions.
• Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.
• Ability to handle sensitive interpersonal situations and confidential data.
• Work occasional evening or weekend hours.

• Indoor work at a computer workstation.
• Low level of exposure to noise, dust, fumes, vibrations, and temperature changes.

Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty, and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non‑immigrant visas such as H1B, STEM, or F1, now or in the future.

A post‑offer, pre‑employment background check will be required of the successful candidate.

Please provide a cover letter, resume, 3 references, and Norwich application. URL:(Use the "Apply for this Job" box below)..edu