Associate Registrar

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Fulfills the mission of Norwich University by serving as a senior member of the Registrar's leadership team. This role oversees a range of complex, detail-oriented functions critical to the effective management and strategic advancement of the Office of the Registrar. Plays a key role in shaping policies and systems that support student success and institutional compliance. Ensures the integrity and accuracy of student academic records, overseeing records retention and compliance processes, monitoring the quality and productivity of direct reports, and serving as a primary liaison between the Registrar's Office and colleges, academic departments, and administrative units.

Regularly collaborates with university stakeholders on high-impact projects and contributes to long-term planning and decision-making at the institutional level.

• Ensures compliance with the Family Educational Rights and Privacy Act (FERPA) by protecting the confidentiality of student education records, sharing information only with individuals who have a legitimate educational interest, and requiring all employees to adhere to the same standards of data privacy and record security in accordance with institutional policy.
• Provides clear guidance and information on Registrar‑related processes, policies, and resources to students, faculty, staff, and external stakeholders.
• Oversees and coordinates staff processing of degree audits in collaboration with the Associate Registrar of Technology, ensuring timely resolution of issues and clear communication across teams.
• Troubleshoots escalated student degree audit inquiries.
• Creates, manages, and processes online forms.
• In compliance with FERPA and institutional policies, reviews and processes data requests for authorized requestors.
• Collaborates with registrar staff to manage the internal Registrar website while regularly monitoring the external website for clear and consistent communication.
• Oversees data integrity efforts and conducts regular quality assurance reviews to support operational accuracy and compliance across Registrar functions.
• Manages classroom management system, processes classroom requests and triages conflicts.
• Serves as the Registrar's Office point of contact for special academic programs, providing support for reporting, participation tracking, grade management, and enrollment processes.
• Leads the coordination of term setup processes in alignment with the academic calendar, ensuring synchronization across systems and adherence to critical processing timelines.
• Serves as the budget manager for the office by tracking expenditures, entering and reconciling receipts, initiating and monitoring purchase order requests, and ensuring compliance with university financial policies and procedures.
• Serves as a backup for academic scheduling, curriculum, catalog, and Assistant Registrar and for Associate Registrars.

• Maintains confidentiality of sensitive or private information.
• Communicates with employees, students, and others in a respectful and clear manner.
• Serves on University committees, councils, work groups or other designated bodies as assigned.
• Achieves, maintains proficiency in, and utilizes computers, telephones, and other job‑related equipment, including related systems and software.
• Speaks, reads and writes in English.
• Communicates by telephone, email, letter, in person, or other means or device.
• Performs other tasks as assigned by supervisor.

• Bachelor's Degree or relevant working experience.
• 3 years of professional work experience in student records or a related field (e.g., police, healthcare, etc.) preferred.
• 2 years of experience in a high volume, fast‑paced setting providing excellent customer service in higher education or a related environment.
• Knowledge of FERPA regulations.
• Ability to learn new systems and technological tools.
• Ability to frontline troubleshoot and present findings, self‑initiate possible solutions.
• Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.
• Abi…