Clinical Service Representative II - Ophthalmology

Scheduled Hours

40

Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co‑paids.

• Greets patients, assists with form completion and verifies the accuracy of insurance and demographic information; provides HIPAA, arbitration, and consent‑to‑treat forms.
• Collects co‑pays and verifies and balances receipts and payments.
• Reviews schedule for new patients, updating as necessary.
• Calls patients with appointment reminders, obtains insurance information, and collects referral forms.
• Prepares, distributes and collects fee tickets; reviews ticket completeness; reconciles tickets with the daily schedule.
• Schedules return patient appointments and testing, validating patient parking.
• May prepare patients’ charts for daily appointments.
• Assists patients with insurance billing questions.
• Assists staff with reminder card distribution and related scheduling duties.

Job Location /

Working Conditions:

• Normal office environment.
• Exposure to blood‑borne pathogens.
• Requires protective devices.
• Patient care setting.
• Direct patient care setting.

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Occasional lifting (25 lbs or less).

• Office equipment.
• Clinical/diagnostic equipment.

High school diploma or equivalent; or combination of education and/or experience.

Basic Life Support – American Heart Association;
Basic Life Support – American Red Cross.

Medical Office Setting (2 Years)

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

No additional education unless stated elsewhere in the job posting.

No additional certification or professional license unless stated elsewhere in the job posting.

No additional work experience unless stated elsewhere in the job posting.

Communication, Computer literacy, Insurance, Interpersonal relationships, Medical terminology.

C06‑H

$17.34 - $25.40 / Hourly

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

If you are unable to use our online application system and would like an accommodation, please email Candidate Questions or call the dedicated accommodation inquiry number at 314‑935‑1149 and leave a voicemail with the nature of your request.

All external candidates receiving an offer for employment will be required to submit to pre‑employment screening for this position. Screening includes background checks, drug screening, education or licensure verification, physical examination, vaccinations and other applicable checks. All offers are contingent upon successful completion of required screening.

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U‑Pass for eligible employees.
• Defined contribution (403(b)) retirement savings plan, with employer contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, dietitian access, and more!

Family

• Four weeks of caregiver leave to bond with your new child.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years.

For policies, detailed benefits, and eligibility, please visit: (Use the "Apply for this Job" box below)./

Washington University in St. Louis is committed to equal employment opportunity and especially encourages applications by those from underrepresented groups. Washington University provides equal opportunity and access to all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.