Store General Manager- Denver, CO Area

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category‑defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose‑driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” to develop a high‑performing team that consistently delivers top‑line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center.

The General Manager drives business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), resulting in overall profitability. This position requires a passion for pets, the ability to inspire and lead a team, focus on process excellence, and a drive for results.

• Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop leaders and hourly partners in all areas and functions required to run the store efficiently and to Petco standards, including effective rollout of selling models.
• Create a professional environment that inspires and encourages the growth and engagement of partners.
• Lead and implement a positive culture of teamwork, inclusion, and collaboration by working alongside the team, establishing priorities, and providing clear direction.
• Ensure quick and courteous service to all guests by helping partners determine guests’ needs and sharing product knowledge to enable appropriate solutions.
• Responsible for all partner performance management in the Pet Care Center.
• Demonstrate and support a continuous improvement and growth mindset.

• Meet or exceed goals related to Pet Care Center sales, profitability, and operational excellence.
• Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
• Review and interpret financial and operational reporting regularly, including visits and audit results.
• Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.
• Market the Pet Care Center and its products, overseeing planning of on‑site and community events such as adoptions, school visits and other local promotions.

• Ensure the proper health, appearance, welfare, and handling of all animals.
• Ensure merchandise is properly priced, displayed, and stocked according to inventory levels, making merchandising decisions with consideration of visual standards and ad guidelines.
• Complete and submit accounting, inventory management and payroll paperwork in a timely manner, ensuring all expenses are maintained within budgeted levels.
• Maintain the Pet Care Center’s appearance in accordance with Petco operational standards and safety procedures.
• Protect pets and merchandise and minimize loss by ensuring all standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
• Ensure the Pet Care Center is opened/closed in accordance with policies and procedures, especially those related to…