Sales and Service Technician

Position

Sales and Service Technician – Bridgestone Retail Operations, LLC

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto‑service sales, BSRO offers a career with competitive pay, formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full‑time and part‑time employees, a 401(k) plan and a diverse workforce.

The retail Sales and Service Specialist (SSS) is a hybrid role that serves customers and performs entry‑level vehicle services. The role is foundational for future career growth within BSRO.

$17.85 – $26.78 per hour

• Provide superior customer service (75% of time): assess needs, recommend products/services, communicate sales/promotions, promote financing options, resolve complaints, follow up for satisfaction.
• Complete basic vehicle service tasks (25% of time): tire services, oil and filter changes, battery testing and replacement, fluid/services, bulb/wiper replacement, alignment checks.
• Perform store operational tasks as needed: opening/closing procedures, unloading shipments, stocking, inventory, maintaining displays and promotional materials, general cleaning of lobby and shop areas.

• 2‑year degree or equivalent non‑traditional education, certification or training.
• Previous consumer retail sales experience.
• Previous automotive experience a plus.
• Previous managerial/supervisory experience a plus.

• Individual contributor with no direct reports.
• May act as Manager‑On‑Duty in certain circumstances.
• Assist Store Management with safety and operational readiness.

• Standing, bending, twisting, kneeling, stooping, crouching.
• Handling hand or pneumatic tools; lift up to 75 lb, push or pull up to 80 lb.

• Store locations open 7 days a week, approximately 91 hours.
• Lobby typically climate‑controlled; shop area generally not climate-controlled with concrete floors.

• High School Diploma or equivalent.
• Valid automobile driver’s license.
• Customer service and career growth mindset.
• Completion of required store education courses and modules.
• Ability to learn and perform basic vehicle service tasks and operate store systems.

We believe in championing all perspectives, supporting a diverse workforce, and fostering an inclusive environment.

• Supportive onboarding experience.
• Opportunities for training and mentorship.
• Corporate Social Responsibility activities.
• Global, dynamic and challenging work environment.
• Work‑life effectiveness and long‑term well‑being.
• Diverse and inclusive team.

Bridgestone is a proud Equal Employment Opportunity employer.

Form I‑9 Employment Eligibility Verification must be completed porary work authorization or sponsorship may disqualify.

• Entry level

• Full‑time

• Information Technology

• Retail

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