Content Strategist, Office President

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Office of the President drives the narrativeof EMEA President andstrengthenshervoice across customers, partners, and the sales community.

Content Strategist
, you produce high-quality content, shape clear storylines, and bring consistency across the EMEA President's external and sales-facing communications.

You work with the executive Content Manager, who ownsthe narrative andvoiceof the EMEA president, partnering closely with EMEA Communications. You focus on drafting, structuring, and operational delivery, with a path to take full ownership of projects as you build your experience in the business.

• Own first drafts ofspeeches, scripts, newsletters, and talking points, delivered with consistency and in line with the voice of the EMEA President.
• Turn business priorities and data into simple narrativesfor ongoing use, refreshing quarterly.
• Maintainmessage maps and reusable assets.

• Produceregularnewsletter drafts and field communication packsto support consistent and motivationalconnectionsacross EMEA sales teams.
• Align Office of the President Communications with global, regional and EMEA communications calendars, working across multiple cross-functional teams.
• Partner with Communications,Sales, Marketing,Enablement,Business Ops and Field Leadership for content inputs,validation and approvals for sales communications content.

• Identify,vetand recommend relevant speaking engagements for EMEA President, based on ongoing narrative themes.
• Manage briefing document creation and editing for EMEA President’s key speaking opportunities
• Develop compelling visual content for speaking engagements
• Collaborate with cross-functional teams tomanage EMEA President event participation,logistics, ancillaryactivityand speech themes, as well ascollecting data for relevant storytelling.

• Partner withexec content manageron developing creative and thought leadership driven
  
  Linked
  
  Incontent,aligned toEMEA President’sbrand andnarrativethemes.
• Monitorinternal and external trends and news to understand the industry anddeveloptimelycontent.
• Maintainthesocial media content calendar for EMEA President with a forward looking and strategic lens.

• Own deadlines, version control, and content workflowsin alignment with the exec content manager.
• Regularly review and updatecontent library.
• Represent the Office of the President across the business with strong collaboration
• Ensure input alignment before escalation toexec content manager.

To be successful in this role you have:

• Proven experience in content strategy, executive communications, speech writing, or strategic storytelling
  , ideally supporting senior leaders or executives
• Strong ability to translate complex business priorities, data, and strategy into clear, compelling narratives for diverse audiences
• Exceptional writing and editing skills
  , with experience drafting speeches, scripts, talking points, newsletters, and executive communications
• Demonstrated capability to write in a consistent executive voice
  , adapting tone for external, sales-facing, and internal audiences
• Experience working closely with Communications, Sales, Marketing, Enablement, and Business Operations teams in a matrixed environment
• Strong understanding of sales organizations and field communications
  , with the ability to create motivational, aligned messaging
• Experience supporting executive speaking…