Customer Service Apprentice

Looking to start your career with a supportive employer that will invest in your future?

Through our PfP Thrive Academy, we're offering an exciting opportunity to join RMG as an Apprentice Customer Service Advisor, gaining valuable workplace experience, professional skills and industry‑recognised learning whilst earning a salary.

From day one, you'll become part of a friendly and supportive team, helping customers, building confidence and developing skills that can open doors to a long‑term career within RMG and the wider Places for People Group.

For many colleagues, customer service is just the beginning. Through our structured development pathways, you'll have the opportunity to explore future careers across areas such as Property Management, Health & Safety, IT, Data, Business Support, Finance and Leadership as you grow your skills and experience.

• Earn while you learn
• Gain hands‑on customer service experience from day one
• Receive structured learning through the PfP Thrive Academy
• Be supported by dedicated coaches, managers and colleagues
• Develop skills that are recognised across the industry
• Access genuine career progression opportunities within a national organisation
• Join a business that invests in your development and future success

As a Customer Service Advisor Apprentice, you'll be the voice of RMG, helping customers with a variety of enquiries relating to their properties and accounts. You'll communicate with customers through phone, email, Whats App and online chat, providing excellent service and helping to find solutions that meet their needs.

You'll also gain experience using industry‑leading systems, working with colleagues across the business and developing valuable skills that will support your future career.

No two days are the same, making this a fantastic opportunity to learn, grow and build confidence in a busy customer‑focused environment.

We’re not looking for years of experience – we’re looking for potential.

If you’re someone who:

• Enjoys helping people
• Has a positive attitude
• Communicates well with others
• Is keen to learn and develop
• Takes pride in doing a good job
• Can work well as part of a team

Our Customer Service Centre operates 24/7 to support our customers. You’ll work a rotating shift pattern including:

• 8am – 4pm
• 9am – 5pm
• 10am – 6pm
• 12pm – 8pm

You’ll work one weekend in every four weeks and receive days off in lieu.

• 27 days holiday plus Bank Holidays
• Free onsite parking
• Potential bonus opportunities
• Healthcare Cashback Plan
• Employee discounts and savings schemes
• Cycle to Work scheme
• Ongoing learning and development
• Reward and recognition programmes
• Excellent opportunities for career progression
• A comprehensive induction and training programme to help you succeed from day one

At RMG, we believe in helping people reach their full potential. This apprenticeship is more than just a job – it’s an opportunity to gain qualifications, build confidence, develop lifelong skills and start a rewarding career with one of the UK’s leading property management organisations.

Applications are now open for our September 2026 intake through the PfP Thrive Academy.

Ready to take the first step in your career? We’d love to hear from you.