Customer Services Team Member

Timberwise

Timberwise is a family run specialist construction business located throughout England, Wales and Scotland that has been trading for over 50 years. The company aspires to improve people’s lives through a range of property preservation services from basement waterproofing to timber treatments. Timberwise prides itself on the values of honesty, integrity, reliability and teamwork. The company offers a fantastic work environment and believes that people are what make the difference in the business.

We are now looking for a full-time Customer Services Team Member to join our fantastic team at our Head Office in Northwich, Cheshire.

• First point of contact for our customers
• Handling of customer calls
• Responding to internet queries
• Management of surveyor’s diaries
• Typing reports
• Administrative duties to include invoicing and taking payments
• Effectively planning and prioritising workload.

• Proactive, confident and positive
• Prioritise and multi-task
• Demonstrate excellent telephone manner and communication skills
• Meticulous attention to detail
• Assertive
• Team player
• IT and Office Software Literate
• It is desirable to have geographical knowledge of the UK

• Competitive salary with monthly bonus scheme OTE £30,000
• Company Pension Scheme with Royal London and 4% employer contribution
• 23days holidays plus Bank holidays
• Death in Service Benefit (with B&CE)
• Loyalty awards recognising long-term service
• Family Company
• Support and Training (recipient of the PCA Training and Development Award 2025)
• Healthcare Cash Plan (Healthshield)
• Great Team Spirit
• Christmas Shut Down

Hours of work are full-time 35 hours per week - Monday to Friday working:9am to 5pm.