Ocean Import Operator

Location:

Northwich, Cheshire

Salary: £28,000-£40,000 depending on experience

Are you an experienced Ocean Import Operator looking for your next opportunity with a company that values good customer service, commercial awareness and taking ownership?

We're looking for someone with a solid background in sea freight imports to manage shipments from initial enquiry through to final delivery. This is a hands-on role where you'll be trusted to keep operations running smoothly, build strong customer relationships and ensure shipments are handled efficiently and profitably.

• Salary of £28,000-£40,000, depending on experience
• Monday to Friday, 8:30am-5:00pm
• 25 days' annual leave plus bank holidays
• Hybrid working, with up to two days from home after probation
• Company pension scheme
• Free on-site parking and EV charging
• Casual dress

You'll oversee a varied workload of ocean import shipments, coordinating with customers, overseas partners and UK suppliers to ensure everything runs to plan.

• Managing FCL and LCL imports from booking and quotation through to final delivery.
• Coordinating with overseas agents, shipping lines, hauliers and warehouses.
• Arranging customs clearance, transport and delivery requirements.
• Keeping customers informed and resolving queries or delays proactively.
• Monitoring shipment costs, checking supplier invoices and raising accurate sales invoices.
• Maintaining control of job files, documentation and shipment profitability.
• Managing demurrage, detention and unexpected operational issues.
• Ensuring import documentation and customs procedures meet UK regulatory requirements.

• At least two years' experience in ocean freight operations, specifically handling ocean imports.
• A good understanding of FCL and LCL import procedures.
• Strong organisational skills and the ability to manage multiple shipments simultaneously.
• Commercial awareness, including job costing, invoicing and margin control.
• Confident communication skills and a customer-focused approach.