CX Journey Architect & Improvement Lead
Listed on 2026-10-17
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Marketing / Advertising / PR
AI Business & Operations -
IT/Tech
Change Management, AI Business & Operations
Places for People is seeking a Customer Experience Journey & Improvement Lead to drive end-to-end journey redesign across digital and non-digital touchpoints. You will lead workshops, translate insights into practical improvements and champion AI-enabled solutions that enhance customer and colleague experiences.
The role requires strong mapping, stakeholder management and data-driven decision making, with a bias toward measurable outcomes and ongoing improvement within a complex service
This is a strong opening to take on the CX Journey Architect & Improvement Lead role at Places for People.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Northwich, England, United Kingdom.
This opportunity is part of our work in Marketing & Media, Management & Operations.
The advertised compensation is 60.000 - 90.000.
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