Neighbourhood Housing Officer

Contract Type:
Permanent

Salary: £40,121.36 per annum, (Plus Regular User Mileage Allowance)

Working Hours:

37

Job Category:
Neighbourhood Management Team

Job Title: Neighbourhood Housing Officer (Permanent)
Hours: 37 hours per week (to be worked flexibly in line with business needs)
Annual Salary:£40,121.36 per annum, (Plus Regular User Mileage Allowance)

Location: Based at Gadbrook Park, Northwich. Working across core locations such as:
Warrington and Cheshire.

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

Are you looking for an exciting new opportunity?

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.

Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to develop their career with a great company. We are looking for a driven, diligent, and friendly Neighbourhood Housing Officer to join our Neighbourhood Management Team.

Responsible for the delivery of a responsive and proactive Tenancy and Neighbourhood management service to Trust customers, with an emphasis on prevention and early intervention to reduce formal enforcement action and promote sustainable tenancies and neighbourhoods.

Take a problem-solving approach to resolving ASB (Anti-Social Behaviour) and Tenancy issues, supporting all parties involved, to achieve a sustainable resolution which promotes tenancy sustainment.

Develop strong, effective partnerships, with customers, colleagues and local stakeholders, to identify preventative actions and strategies to address concerns in our neighbourhoods in an effective multi agency response.

Using insight and customer feedback identify customer concerns and identify positive medium term and longer-term solutions to inform and support the delivery of local Neighbourhood Plans.

• Three A levels or equivalent level of qualification or equivalent professional experience in social housing.
• Full UK driving license
• Experience of achieving successful outcomes in managing ASB or other Tenancy related issues.
• Current and detailed knowledge of best practice in tackling ASB and other housing management issues
• Current knowledge of Tenancy Management legislation
• Experience of working in a customer focused environment
• Experience of dealing with challenging situations and behaviour and sensitively resolving conflict

Due to the nature of the role, a full current driving license and access to a car is essential. The role will also require the successful candidate to undergo a DBS check.

In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974.

Applicants will be subject to a DBS check.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

* Please see the Accountability Profile and Person Specification for further information and requirements.

• Generous annual leave entitlement - 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
• Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
• 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit*.
• A…