Desktop Support Technician

Join to apply for the Desktop Support Technician role at the Compucom Staffing agency.

At Compucom Staffing
, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Norton Shores and Muskegon, MI. This role will provide end‑user support 8:00 AM to 5:00 PM, Monday to Friday, covering two sites (2 days at one site and 3 days at the other). The ideal candidate must have a valid driver’s license, reliable auto transportation, and a clean driving record.

• Troubleshoots, images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile phones (iOS and Android).
• Performs computer hardware, software, and mobile phone troubleshooting.
• Orders and replaces computer parts as needed.
• Follows and/or documents troubleshooting processes.
• Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software.
• Works well independently as well as within a team.
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates.

• Must have 3+ years of Desktop Support and Customer Service experience.
• A+ certification is a plus but not required.
• Comfortable jumping in and being the first to work on a complex issue; driven to tackle never‑encountered IT problems.
• Shows initiative and has a go‑getter attitude.
• Exceptional technical troubleshooting skills and ability to get up to speed quickly.
• Self‑motivated and enjoys working in a fast‑paced, ever‑changing environment.
• Comfortable with constant change; strong desire to learn and thrive in fast‑paced settings.
• Service Now experience is a plus.
• Experience with Windows 10 and Mac OS.
• Enterprise‑environment experience is a plus.

The rate for this position is between $15.75 and $23.10 per hour. Factors that may affect starting pay within this range include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into, including medical, dental, vision, life, AD&D, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum 10 days annually), paid parental leave (minimum 10 days annually), 401(k), and FSA/HSA pre‑tax benefits.

W2 only, no Corp to Corp. We are unable to sponsor H‑1B visas at this time.

Compucom Staffing, a division of Compu Com Systems, Inc., is an Equal Opportunity Employer. For more information, visit .

Seniority level:
Mid‑Senior level |

Employment type:

Full‑time | Job function:
Information Technology.