Onsite Desktop Support Technician - Windows & Imaging Pro

atcompucomstaffing,you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

our client is looking for a qualifieddesktop support technicianto support the teamonsitein norton shores, mi. This technician willwork as part of a rotating on call schedule.


duties and responsibilities
:

be able to account for work using visual task board, servicenow ticket system, and during regular team stand up meetings

repair, test, image, and clean pc's, laptop, monitors, printers, and other related hardware

maintain, analyze, and troubleshoot software and computer peripherals

ability to setup, configure, and add all hardware

experience with asset management

install, move, add, and change. Large imac events expected for client printer migration and pc refreshes

ensure that all tickets requiring follow up work and / or calls receive appropriate attention

assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment

perform backup, recovery, and security procedures both planned or during emergency

follow established procedures to detect, diagnose, and accurately report outage of critical site applications

assist with diagnoses of network hardware and performance problems

perform approved installation, configuration, and maintenance of physical network

perform network system administration task both planned or during emergency

comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site

back up and burn end user data

assist in developing and documenting improvements to current processes

assist other coworkers in resolution of end users' technical issues across the program

assist site leader in the execution of established processes and escalations

diagnose shop floor pc deployment

skills and qualifications
:

minimum 1 to 3+ years of experience supporting pc hardware and software

must possess solid desktop fundamentals with experience in powershell, intune, and system administration

working experience or strong understanding of enterprise technologies (office
365, win
10 professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus

experience working in enterprise environment

ability to handle multiple projects

uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction

high energy candidates are desired given fast-paced environment

deep understanding of diagnosing, troubleshooting, replacing pc / laptop hardware internal components (motherboard, hard drives, ram, cpu), and understanding of troubleshooting pc software (windows blue-screen, outlook, connect network printers)

get work done independently; availability to work scheduled hours

ability to work with strong personalities

trusted to work proactively given limited site it leadership

energetic, professional, heads-down, social, and process driven personality works well in this environment

wage range
:
the rate for this position is between$17.25 - $23.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.


benefits
:
the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days…