Pharmacy Technician

Job Purpose and Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. You will assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and that we are providing caring service that exceeds patient expectations.

Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.

Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager.

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health.
• Following pharmacy workflow procedures for safe and accurate prescription fulfillment across all pharmacy workstations.
• Contributing to positive patient experiences by showing empathy and genuine care, offering immunizations and other services, and providing compassionate care by solving or escalating patient problems.
• Completing basic inventory activities, such as accurately putting away medication deliveries and cycle counts, as directed by pharmacy leadership.
• Actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients.
• Remaining flexible for scheduling and business needs, and traveling to stores as required by business.
• Understanding and complying with all federal, state, and local laws, regulations, and ethical principles to ensure patient safety and privacy.
• Delivering additional patient health care services, such as immunizations and point‑of‑care testing, when allowable by law.

• Obtaining Technician Immunizer status to support vaccine preparation and administration.
• Educating patients about vaccines and referring questions to the Pharmacist‑on‑duty.
• Monitoring and responding to adverse reactions and reporting events per public health requirements.
• Tracking and documenting vaccine supplies for each patient.

• Must comply with state board of pharmacy requirements or laws governing the practice of pharmacy, including age, education, and licensure/certification. If the state board does not address a minimum age requirement, must be at least 16 years old. If the state board does not mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• State‑level licensure and national certification requirements vary by state;  to learn more.

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus: concentrate on tasks, pivot quickly between tasks, confirm prescription information, and ensure patient safety.
• Customer Service and Team Orientation: help people, respond appropriately to patient reactions.
• Communication
  
  Skills:
  
  verbal and written communication with patients and colleagues,…