Deskside Support Technician

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

We are seeking a proactive and personable Deskside Support Technician to join our client’s onsite IT support team. This role is ideal for someone who thrives in face‑to‑face environments and enjoys solving technical issues directly with end users. Candidates must reside within 30–50 miles of the client’s designated cities.

• Provide Level 2 (L2) deskside support for laptops, desktops, and peripheral devices.
• Deliver hands‑on, deskside support by sitting with employees to troubleshoot and resolve hardware and software issues.
• Assist with device setup, configuration, and maintenance.
• Escalate complex issues to higher‑level support teams as needed.
• Maintain accurate records of support requests and resolutions.
• Ensure excellent customer service and user satisfaction in all interactions.

• 5 years of experience in a large Enterprise environment.
• Windows 11 support.
• Microsoft 365 support experience.
• End‑user network connectivity troubleshooting.
• Experience with Service Now.
• Solid soft skills – experience working with customers face to face.
• Experience in a manufacturing environment is not required but preferred.

• Bachelor’s degree in Computer Science, Information Technology, or related technical field.

• Must pass a pre‑employment drug test prior to starting.
• Candidates must be U.S. citizens and reside within the United States.
• Position is fully onsite at one of the following client locations based on proximity:
• West Palm, FL
• East Hartford, CT

The compensation range for this position in the U.S. is $38,400 to $65,040 based on a full‑time schedule. The pay or salary range will not be below any applicable state, city, or local minimum wage requirement. Additional benefits include medical, dental, disability, retirement benefits, paid leave, and paid time off. This position is eligible for Kyndryl’s discretionary annual bonus program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.