Public Safety Manager

The City of Norwalk is seeking an experienced Public Safety Manager to join its Public Safety team. The ideal candidate will have a background in Public Safety or a related field and will assist the Director in planning, organizing, and coordinating activities and staff within the Department of Public Safety Operations, Dispatch, and Training sections.

Under the direction of the Director of Public Safety, the Public Safety Manager provides leadership and operational support across all divisions within the department. This position supports the Director in achieving departmental goals, initiatives, and projects, and ensures that daily operations run smoothly and efficiently. The Manager offers guidance and coordination to public safety staff (Public Safety Officers I, II, and III), and over the full-time General Unit and has indirect supervision over the full-time General Unit and hourly At‑Will Senior Code Compliance Inspectors, Code Compliance Inspectors, Management Analysts, Public Safety Officer I, and Office Assistant I and II classifications.

The Public Safety Manager also provides assistance and oversight to various programs or functions as needed, based on the priorities established by the Director of Public Safety.

• Prepares and monitors department's budget; drafts comprehensive agenda reports and correspondence for City Council and Public Safety Commission; research related grant opportunities, prepares related grant proposals and administers current grant awards; conducts special research and projects.
• Manages and participates in the development and implementation of the goals and objectives as they relate to the overall department and divisions within; ensures staff workload is completed accurately and efficiently; ensure staff follow‑up as it relates to community requests for service; reviews, monitors and analyzes the effectiveness of service delivery; develops training programs, implements policies and procedures.
• Plans, coordinates, directs and oversees the services and activities of the department. Identifies work assignments, projects and programs; monitors workload; evaluates work productivity, methods and procedures; assesses community needs and trends; directs appropriate department strategies.
• Identifies solutions to issues relating to community calls for service; reports activity to staff and multi‑agency groups; directs staff to take action to address pending issues; communicates with residents regarding further investigation and follow‑up; identifies other solutions to address reported issues; provides feedback to staff and community.
• Participates in regular meetings with L.A. County Sheriff's officials and liaisons to address public safety related matters; attends weekly meetings with department supervisors, specialized Sheriff task forces and multi‑agency task forces.
• Ensures office and field staff provide appropriate response to community; manages calls for service records; oversees logs and documentation; monitors radio traffic; establishes and maintains positive relationships with City Council, Commissions, community service groups and residents.
• Manages and directs staff to properly schedule and hire Public Safety Officers (PSO) to ensure deployment to conduct daily tasks.
• Maintains and oversees the purchasing of all Public Safety Department equipment.
• Provides professional development for the Public Safety Officer II’s and subordinate staff by creating training and mentoring opportunities.
• Prepares and presents oral and written reports on Public Safety related programs and enforcement activity.
• Facilitate and support operational planning efforts, including the development of goals, work plans, training programs, and performance measures in alignment with departmental priorities.
• Serve as a resource to public safety personnel in risk assessment, policy interpretation, customer service, community engagement, and inter‑departmental coordination.
• Lead and support special projects and initiatives assigned, providing guidance, coordination, and oversight to achieve department objectives.
• Other duties as assigned.

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