Office File Coordinator

Title: Office Job File Coordinator

Location: Norwalk, CT

Hourly Range: $20.00 to $26.00, Hourly Rate (Depends on Experience)

FLSA Classification: Full-Time, Non-Exempt

Serv Pro of Stamford, serving the Fairfield County (Norwalk, CT) area is seeking an individual to fill the role of Office Job File Coordinator
. In this role, the successful candidate will assist in the management and coordination of job files for a multi-franchise residential and commercial mitigation business.

We are seeking an individual who is highly self-confident, energetic, detail-oriented, and who will aggressively take the initiative to multi-task in a high volume and fast paced office environment. As the Office Job File Coordinator
, you will be responsible for providing administrative support to ensure the efficient operation of the mitigation team. The ideal candidate will support the Mitigation Office Team, Project Managers and Customers through a variety of tasks related to organization, communication and job file completion.

• Interface with Customers to ensure open and effective lines of communication and timely completion of duties and job files, maintaining close and positive relationships with clientele.
• Interface with Project Managers, Field Crew and Office personnel to ensure open and effective lines of communication and timely completion of duties and job files.
• Oversee scheduling, appointments and production services.
• Monitor and ensure complete file status, with appropriate supporting documentation.
• Handle insurance claims processing.

• Monitor job file status
• Monitor job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed

• Review and validate initial field documentation
• Create preliminary estimate
• Perform daily job file coordination
• Perform job file backup

• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out

• Other ad-hoc duties assigned and requested by management.

• Knowledge of office management systems and procedures
• Proficiency in Microsoft Office Suite and other relevant Franchise Specific Software
• Previous Insurance Claims Processing and Insurance Industry Experience Preferred
• Tech Savvy with the ability to learn new software easily
• Franchise Specific Software:
  Xactimate, Xact Analysis, and others
• Excellent time management skills to prioritize and complete a wide variety of tasks throughout the day
• Attention to detail, ability to multi-task, and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Ability to adapt and pivot under demanding conditions, with the capacity to manage numerous projects at once
• Previous customer service experience; preferably in a cleaning, restoration or construction industry
• Patience and listening skills to respond appropriately and interact positively with customers
• Capable to work in a fast-paced, high call volume, team-oriented environment
• Bilingual – English/Spanish, a plus

• High school diploma/GED; required
• Associate degree; preferred

We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

• 401(k) with company match
• Health insurance
• PTO/Sick, Vacation Paid Time Off
• Holidays
• Professional development assistance

• 8 Hour Day / 40 Hours Per Week Shift, flexible to work overtime when required
• Monday to Friday

We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.

This position will be in-office environment, not eligible for hybrid or remote.