Guest Services Representative - Info Desk

Overview

Guest Services Representative - Info Desk role at Norwalk Hospital. Greet and monitor all visitors, provide patient room and phone number information, and use a computerized visitor badging system. Adhere to hospital policies including patient confidentiality while directing visitors to their destination. Strive to process visitors efficiently, courteously and in a manner that supports patient and visitor satisfaction.

• Information Desk Badge Processing:
  Monitor visiting hours and distribute computerized passes in accordance with hospital visitor policy. Navigate among computer programs to troubleshoot issues and process visitors/badges in a timely, efficient manner.
• Department and Hospital Policies:
  Adhere to policies specific to visitor restrictions and patient confidentiality.
• Customer Service:
  Provide courteous and friendly assistance to visitors and the general public. Assist with valet inquiries in the absence of the parking ambassador. Locate and coordinate with appropriate departments for after-hour and weekend time-sensitive package receiving.
• Emergency Communications:
  Identify and communicate emergencies in the lobby area accurately.
• Performs other duties as assigned and fulfills all compliance responsibilities related to the position.

• Education:
  
  High school diploma or equivalent.
• Required:
  
  Fluent in reading, writing and speaking English. Ability to deal with visitors in a courteous and professional manner.
  
  Experience with Microsoft Office and email. Data entry required.
  
  Minimum experience:
  
  1 year.
• Desired:
  Prior experience in customer-service oriented positions. Ability to communicate in Spanish and/or Portuguese is a plus.

• Company:
  Norwalk Hospital Association
• Org Unit: 448
• Department:
  Info Desk
• Exempt:
  No
• Salary Range: $17 - $20 Hourly

Note:

This description reflects the responsibilities and requirements for the role and does not include unrelated postings or boilerplate.