Floating Member Service Representative

Member Service Representative Floater

Self‑Help Credit Union is a community‑based financial institution founded in 1980 with a focus on economic justice and equity. We are committed to building wealth in communities that have faced systemic barriers.

The Member Service Representative (MSR) / Teller Floater reports to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee. The role involves working with members to meet financial service needs through transaction processing, promoting products, resolving account issues, and ensuring accurate, efficient service. The MSR/Teller Floater will float between local branches as needed.

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits.
• Perform other duties and projects as assigned.

• High school graduate or equivalent.
• Minimum one year experience in a financial institution or other customer‑service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for working in organizations that place priority on teamwork and collaboration.

Starting pay rate $23 an hour (or more depending on experience).

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you!

Self‑Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status. Self‑Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Entry level

Full‑time

Other