Agent Experience Architect
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Entertainment & Gaming
Job Description & How to Apply Below
Bob’s Discount Furniture is seeking an Agent Experience Specialist to work cross-functionally within Customer Support to enhance the agent and customer experience. The role focuses on identifying trends, analyzing data, and recommending improvements to tools, training, workflows, and platforms (e.g., Zendesk, Bobdesk) to boost KPIs like FCR, NPS, and inquiry resolution.
The ideal candidate combines analytical skills with a strong collaboration mindset, supporting frontline agents and internal
This role, Agent Experience Architect at Bob's Discount Furniture, LLC, could be your next career step.
The position is based in Hartford, CT, United States.
This opportunity is part of our work in Legal, Sales.
The advertised compensation is 27.000 - 33.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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