Concierge Program Coordinator Per Diem

Concierge Program Coordinator Per Diem Description

Assists donors in navigating Nuvance Health care delivery system, nurturing relationships with donors and their families, and establishing strong communications channels between the Foundation and clinical departments. Serves as the primary resource for donors utilizing Nuvance Health and its affiliates for their health care needs based on a Concierge Team call schedule.

• Primary contact for donors accessing care at Nuvance Health, providing on-call coverage weeknights and weekends as part of the Concierge program team.
• Develop trusting relationships and provide support to donors and families regarding access to services, referrals, appointments, billing concerns, and other matters.
• Contact donors after receipt of services to gauge perception and promote donor retention and loyalty.
• Cultivate relationships within clinical departments and care areas to facilitate donor care needs and identify opportunities to improve experience.
• Track and record HIPAA‑appropriate information on the Foundation’s database regarding the donor’s care experience, notifying and coordinating visits by hospital leadership.
• Prepare Concierge membership materials, capture information on donor records and media tab, and update coding on RE & patient database.
• Visit with ED patients/families, as appropriate, to maximize the patient/family experience.
• Fulfill all compliance responsibilities related to the position.
• Perform other duties as required.

Associate degree or equivalent experience.

• Minimum 3 years of experience.
• Required:
  
  Listening skills, ability to multi‑task, think quickly, resourceful, clear communicator, adhere to confidentiality, and provide compassion.
• Preferred:
  Customer Service and Hospitality experience.

• Manual: significant manual skills/motor coordination & finger dexterity.
• Occupational:
  Little or no potential for occupational risk.
• Physical Effort:
  Medium to heavy effort. May exert up to 35 lbs.
• Physical Environment:
  Generally pleasant working conditions.

Nuvance Health – Danbury & New Milford Found.

$60.00 hourly.

Mid‑Senior level.

Other.

Other.