Front Desk Agent | Norwalk Residence Inn

Front Desk Agent | Norwalk Residence Inn

Join to apply for the Front Desk Agent | Norwalk Residence Inn role at Shaner Hotels

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Handle guest complaints ensuring guest satisfaction.
• Other duties as assigned.

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Hospitality

About Shaner Hotels:
Shaner Hotels is a hospitality owner-operator and management company with a portfolio of properties across multiple states. This description retains language from the original posting and focuses on the Front Desk Agent role at the Residence Inn Norwalk.