Customer Relationship Management Business Analyst

Direct message the job poster from Bio Wave Corporation

3 Brook Street/8 Knight Street, Norwalk CT 06851

Full-Time In Office Position

Bio Wave Corporation, founded in 1997 based in Norwalk, CT, is a fast-moving entrepreneurial minded health‑care organization scaling rapidly both nationally and globally. The organization services three key domestic markets, being Veterans (through the United States Department of Veterans Affairs), Athletes (directly and indirectly through college and professional sports teams), and the broader Commercial “pain” market (directly through HSA/FSA stores, and indirectly through provider‑based prescriptions).

Organizational momentum is predicated on three key strengths, being our Customer Experience (CX), our unique go‑to‑market model, and our industry leading product families.

We are passionate and dedicated in our mission to help our nation’s heroes, athletes, and those suffering with chronic pain find non‑opioid Modern Pain Management Solutions for their acute, chronic and post‑operative pain. As we execute our mission with great passion and energy, these guidelines show us how to help people and at the same time be an honored guest and good neighbor.

Onwards!

We are seeking an experienced Salesforce Administrator & Business Analyst to own, optimize, and support our Salesforce platform while partnering with key stakeholders to improve business processes. This hybrid role is ideal for a problem‑solver who combines technical Salesforce expertise with strong business analysis skills. You will serve as the primary system administrator, integration steward (including Salesforce–Quick Books), process analyst, and trusted advisor to our sales, finance, and operations teams.

• Serve as the primary Salesforce administrator for a mid‑sized user base.
• Manage user setup, profiles, roles, and security controls.
• Create and maintain custom objects, fields, page layouts, record types, and validation rules.
• Build and optimize flows, automations, and approval processes.
• Maintain data integrity, perform regular data audits, and complete data imports/updates.
• Monitor and troubleshoot platform issues, including errors arising from integrations.
• Support end users with training, issue resolution, and best practices.
• Manage sandbox environments, deployments, and release updates (triannual Salesforce releases).
• Maintain system documentation, training materials, and change logs.

• Partner with Sales, Finance, Operations, and Leadership to understand business needs.
• Analyze existing processes and workflows; identify gaps and opportunities for efficiency.
• Gather requirements and translate them into functional system specifications.
• Develop user stories, acceptance criteria, and process documentation.
• Lead discovery sessions, working sessions, and cross‑functional workshops.
• Recommend scalable solutions aligned with business objectives and Salesforce best practices.
• Create dashboards and reporting for sales, finance, and leadership teams.
• Oversee and maintain the integration between Salesforce and Quick Books (e.g., through a connector or API).
• Troubleshoot sync errors and ensure accurate data flow between systems.
• Collaborate with Finance on revenue, invoice, and customer data consistency.
• Optimize mapping logic, workflows, and data standards across systems.

• 3+ years of Salesforce Administration experience in a professional environment.
• Salesforce Administrator Certification (ADM‑201 or equivalent) required.
• Hands‑on experience configuring flows, validation rules, and automation.
• Strong understanding of sales processes, CRM best practices, and reporting.
• Experience with business analysis: requirements gathering, documentation, and process mapping.
• Excellent communication and stakeholder management skills.
• Ability to translate business needs into system design.
• Strong problem‑solving skills with attention to detail.

• Experience in mid‑sized organizations (50–500 employees).
• Experience administering Salesforce–Quick Books integrations.
• Add…