IT Support Technician Level 2

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

We are an MSP committed to delivering top‑notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3‑5 years of experience to help us keep our clients’ hardware running smoothly and efficiently.

What You’ll Do:

• Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
• Troubleshoot hardware issues quickly and accurately to minimize client downtime
• Assemble and prepare equipment for deployment or return to clients
• Maintain detailed records of repairs, parts used, and test results
• Manage and organize repair bench workspace and inventory of spare parts and tools
• Work closely with help desk and field technicians to support client needs and share technical insights
• Assist in configuring and testing equipment before it’s delivered or deployed
• Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
• Onsite work at clients locations as needed, including setups, pickups, drop‑offs
• Manage incoming deliveries and inventory

• Improve customer service, perception, and satisfaction
• Fast turnaround of customer requests
• Ability to multi‑task
• Ability to work in a team and communicate effectively
• Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
• Escalate service requests that require engineer‑level support, following tickets to resolution
• Responsible for entering all time and expenses in Connect Wise as they occur
• Enter all work as service tickets in Connect Wise
• Understand processes in Connect Wise by completing assigned training materials on the Connect Wise University

• You have 3‑5 years of solid experience as a Bench Technician or similar role within IT support or repair
• A Plus Certification
• Comfortable with a variety of IT hardware—from desktops and laptops to networking devices and servers
• Detail‑oriented and able to troubleshoot with patience and precision
• Able to handle multiple repair jobs efficiently in a fast‑paced environment
• A good communicator who can work collaboratively with a small team and interface with clients when needed
• Reliable and proactive, taking ownership of your work from start to finish
• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills: telephony skills, communication skills, active listening, customer‑care, diagnosis skills of technical issues
• Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
• Travel to client’s locations as needed (must have reliable transportation)

• A friendly, supportive team atmosphere where your skills really make a difference
• Hands‑on experience with a wide range of hardware in a growing MSP environment
• Opportunities to expand your technical knowledge and grow your career
• Competitive pay and flexible work arrangements tailored for work‑life balance
• A chance to help local businesses stay productive and secure with your expertise

If you’re ready to bring your repair skills to a growing MSP where you’ll be valued and challenged, we’d love to hear from you!

Travel to client’s locations as needed (must have reliable transportation)