IT Support Technician Level 2

IT Support Technician Level 2 at Beyond IT Support

We are an MSP committed to delivering top‑notch IT support and solutions to local businesses. We’re looking for a skilled Bench Technician with 3–5 years of experience.

• 401(k) and 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Opportunities for advancement
• Training & development

• Diagnose, repair, refurbish IT equipment (desktops, laptops, servers, networking hardware)
• Troubleshoot hardware issues quickly to minimize downtime
• Assemble and prepare equipment for deployment or return to clients
• Maintain detailed records of repairs, parts, and test results
• Manage and organize repair bench workspace and inventory of spare parts and tools
• Work closely with help desk and field technicians to support clients
• Assist in configuring and testing equipment before delivery
• Stay updated on latest hardware technology and repair techniques
• Perform onsite work at client locations as needed
• Manage incoming deliveries and inventory

• Improve customer service and satisfaction
• Fast turnaround of customer requests
• Multi‑task and work in a team
• Ensure requests routed to proper resources
• Escalate service requests requiring engineer support
• Enter all time, expenses, and work as tickets in Connect Wise
• Complete Connect Wise University training materials

• 3–5 years of solid experience as a Bench Technician or similar role
• A Plus Certification
• Comfortable with a variety of IT hardware
• Detail‑oriented, patient, and precise troubleshooter
• Capable of handling multiple repair jobs efficiently
• Good communicator, collaborative, and client‑facing when needed
• Reliable and proactive ownership of work
• Advanced understanding of operating systems, business apps, printing, and networking
• Strong interpersonal and customer‑care skills
• Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
• Travel to client locations as needed (must have reliable transportation)

• Friendly, supportive team atmosphere
• Hands‑on experience with wide range of hardware
• Opportunities to expand technical knowledge and grow career
• Competitive pay and flexible work arrangements
• Chance to help local businesses stay productive and secure

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting

If you’re ready to bring your repair skills to a growing MSP where you’ll be valued and challenged, we’d love to hear from you!