Director, Information Technology

Location: Norwalk, Connecticut
Work Model: Hybrid, with a preference for 4 days in office

An established North American business within a global organization is entering a significant modernization phase as part of a broader business transformation. The business is evolving from a historically volume-driven model toward a more value-driven, brand-focused growth strategy, and technology is being repositioned from a reactive support function to a strategic enabler across the enterprise.

This is a hands-on, player-coach leadership opportunity for an experienced IT leader who can modernize business systems, reduce reliance on legacy platforms, and bring stronger structure, governance, and ownership to the technology environment. While ERP transformation is a critical near-term priority, the broader mandate is to assess the current ecosystem, define a practical future-state roadmap, improve operational resilience, and build a more scalable and business-aligned IT function.

The ideal candidate will be comfortable operating in a lean environment, staying close to execution, and driving outcomes through influence, structure, and accountability. This role requires a leader who can partner effectively with global IT counterparts, external vendors, and cross-functional stakeholders across finance, supply chain, logistics, manufacturing, and commercial functions.

• Lead the strategy and roadmap for modernizing business systems and the broader technical ecosystem

• Assess the current state of applications, integrations, documentation, data flows, technical debt, process maturity, and operational risk

• Define a pragmatic target-state architecture aligned with enterprise governance, cybersecurity, and compliance standards

• Identify opportunities to improve efficiency, standardize processes, and increase data transparency and reporting capabilities

• Develop a practical multi-year roadmap that supports scalability, resiliency, and business growth

• Lead business-side ERP deployment readiness, adoption, and post go-live stabilization

• Ensure ERP capabilities are effectively integrated across finance and operational processes, including surrounding systems and applications

• Coordinate with global stakeholders and external implementation partners to manage handoffs, maintain accountability, and define sustainable support models

• Drive user adoption through change management, process harmonization, training, and stakeholder engagement

• Establish clear ownership, lifecycle management, and governance across ERP and other critical business applications

• Implement structure around testing, integrations, access controls, data management, security alignment, and documentation

• Clarify local versus enterprise decision rights and define how systems will be owned, supported, and governed over time

• Strengthen discipline around change control, support processes, and long-term platform sustainability

• Maintain stable day-to-day IT operations while modernization efforts are underway

• Evaluate the current vendor landscape and recommend improvements related to service quality, cost control, performance, and strategic alignment

• Build a sustainable operating rhythm for IT, including service expectations, escalation paths, issue management, communication standards, and accountability mechanisms

• Reduce operational friction and improve responsiveness across the business

• Lead, coach, and develop a small IT team while building credibility with long-tenured employees and preserving continuity…