Sr Project Manager DTC

Home Serve’s Brand & Creative team sits at the center of the company’s transformation, helping move the brand from strong to iconic. This is a chance to join a growing team that’s redefining what “brand” means in a modern, digitally led home services business. You’ll have a direct hand in shaping how millions of customers experience Home Serve across every touchpoint.

The Senior Project Manager is the operational heartbeat of Home Serve’s Brand & Creative team. This senior-level role ensures the collective team’s momentum by managing workflow, optimizing creative operations, and keeping projects moving from intake through delivery. You’ll bring structure, clarity, and speed to a high-performing creative organization that drives growth across digital, TV, social, and brand initiatives.

This person is both a connector and a protector, connecting cross-functional partners to the right creative resources while protecting the team’s time, focus, and energy. You’ll thrive in the details, anticipate roadblocks and bottlenecks, and see projects through to completion.

Responsibilities:

• Oversee the full creative workflow from intake through delivery-triaging requests, assigning resources, and ensuring clarity, alignment, and progress across all active projects.
• Manage timelines, milestones, and communication to keep work moving efficiently, maintaining visibility and accountability across internal teams and stakeholders.
• Build, maintain, and optimize scalable workflows that drive efficiency, transparency, and consistency across all projects.
• Monitor performance metrics and lead regular reviews to ensure on-time delivery, clear stakeholder feedback, and continuous operational improvement.
• Act as the primary liaison between brand and cross-functional teams, driving clear communication, aligned priorities, and accountability to keep every project fully informed and moving forward.
• Oversee systems, tools, and vendors: serving as admin for the Digital Asset Management (DAM) platform and managing all freelance and agency contracts, scopes, and invoices.
• Ensure all creative operations and partner activities deliver measurable ROI, tracking budgets, resource use, and process efficiency against broader business goals.

Essential Functions:

% of Time on Function

Creative Workflow Management

35%

Operational Leadership & Reporting

25%

Cross-Functional Communication

20%

15%

Strategic Alignment & Continuous Improvement

5%

Total

100%

Job Requirements:

• 10+ years of experience in creative project management, creative operations, or agency production (in-house brand or agency).
• Proven success managing complex creative workflows across multiple channels and stakeholders.
• Exceptional communication skills, clear, confident, and collaborative across leadership, creative, and marketing teams.
• Experience owning operational reporting, project dashboards, and process improvement initiatives.
• Thrives in fast-paced, highly visible environments with multiple priorities.
• Expertise in Asana, Bynder (or other DAM systems), Figma, and Adobe Creative Suite a plus.
• Strong organizational, analytical, and interpersonal skills with a calm, problem-solving mindset.
• A natural conductor: you keep the creative train running smoothly on time, and in sync.
• A clarity champion: you never let vague requests or bottlenecked feedback stall great work.
• A trusted partner: you earn the confidence of both creative and business teams through reliability and follow-through.
• A data-driven operator: you believe in measuring what matters and using insights to improve performance.
• A protector of focus: you guard the creative team’s bandwidth and ensure time is spent on high-impact work.

Salary Range (Norwalk, CT): $ to $

Annual Bonus Potential
: 10%

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.

The physical demands described represent those that must be met by an employee to successfully perform the essential functions…