Pack Leader

Pack Leaders are the heart of the daily experience at Digs responsible for the hands-on supervision, safety, and care of every dog in our daycare and boarding programs. This role requires genuine love for animals, sharp observational skills, and the ability to stay calm and proactive in a fast-paced environment. Pack Leaders maintain the cleanliness of our facility, monitor dog health and behavior, and communicate any concerns promptly to their supervisor.

A Pack Leader embodies the Digs standard: treating every pup like family and delivering the premium, attentive care our pet parents count on.

• Ensure the safety and well-being of all daycare and boarding dogs using proper handling techniques
• Monitor and proactively address dog health and behavior; report any concerns to your supervisor immediately zero tolerance for non-approved handling methods
• Deliver a hospitality-first experience by engaging warmly with every dog and making each visit feel welcoming and stress-free
• Keep play areas clean, including clean-up of bodily functions and proper use of cleaning chemicals
• Follow all feeding, medication, and allergy protocols for every animal in care
• Sanitize bedding, dishes, toys, and accessories; restock supplies as needed
• Assist with lobby customer relations, ensuring pet parents feel informed and at ease
• May assist with grooming tasks (bathing, brushing, drying) upon completing required training sign-off
• Pitch in on additional tasks that contribute to the overall culture, pet wellbeing, and hospitality experience at Digs
• Work respectfully with teammates and maintain a positive, professional attitude at all times

• Knowledge of basic dog behaviors and body language
• Familiarity with kennel operations and animal care
• Strong communication skills (written and verbal)
• Ability to handle animals safely and confidently, including large/giant breed dogs
• Strong attention to detail
• Ability to follow directly closely (written and verbal)
• Strong ability to work independently and as part of a team
• Ability to remain calm and level headed with a pleasant demeanor
• Physically able to lift up to 40 lbs., bend, and stand or walk for long periods
• Comfortable working indoors and outdoors with dogs of all sizes and temperaments
• Available for flexible scheduling, including holidays and weekends

• Demonstrates readiness for Pack Leader 2 by consistently and reliably meeting all job duties.
• Set an example for attendance standards by consistently and reliably showing up to work on time and ready to go.
• Demonstrates an exceptional attention to detail and can communicate effectively with peers and supervisors.
• Expresses interest in taking on new responsibilities and takes the initiative to learn new skills.
• Upholds Dig’s Code of Conduct and positively contributes to team culture and teamwork.

• At Digs, we take care of our pack.
• Dental and vision benefits kick in shortly after your start date, and at 90 days you’re eligible for a 401(k) with up to 4% company match.
• At 6 months, medical benefits become available to full-time teammates, and after one year you can join our Dig In Shared Ownership Program because we believe the people who build Digs should share in its success.
• Many locations also offer teammates discounted Day Play as a little extra perk.

Dog Gone Smart, is part of Digs Dog Care, a premium dog care company offering Day Play, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.