Assistant Catering Operations Manager

The Maritime Aquarium at Norwalk, 10 N Water Street, Norwalk, Connecticut, United States of America

Posted Monday, December 29, 2025 at 5:00 AM

SSA Group at Maritime Aquarium is looking for a talented Assistant Catering Operations Manager to join our team!

All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope.

Who are we :

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve,deserve it.

Reports to: Catering Operations Manager

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Oversee quality, product levels and inventory of product.
• Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
• Fulfill guest’s needs quickly and efficiently as well as resolve complaints effectively.
• Plan and schedule events with client.
• Promote a positive attitude among teammates and guests.
• Facilitate the maintenance and repairs of the facility and equipment as necessary.
• Support communication with vendors.
• Support and manage communication with the other Catering Manager(s) and/or Director and unit specific contacts.
• Comply with all food safety regulations and practices.
• Maintain client correspondence in a timely manner.
• Maintain a strong positive relationship with the client.
• Create eye catching & innovative displays with Executive Chef and implement with catering staff.
• Manage operations of events and oversee team when multiple events occur.
• Oversee catering training and orientation of staff according to the onsite handbook and set expectations by your guidance.
• Support management of payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
• Manage employees in accordance with State and Federal labor laws.
• Schedule appropriate staff levels in accordance with budget and business forecast.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units .
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels .
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back .

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic…