HVAC Counter Sales

Job Title: Counter Sales 1

Job Type: Full Time/Non-Exempt

Location: Norwalk, CT

Reports To: Branch Manager

Attention Applicants: Please submit your application with a resume attached, OR complete question #5 with a full account of your work history. If you do not have a resume, enter NA in the resume text box.

General

Summary:

Duties include answering telephone calls, locating items, servicing customers, using a computer to generate invoices, loading items into customers’ vehicles, and delivering products to customer locations.

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
• Display a positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customers meet or exceed expectations. Enter customer orders in the system on the same day the order is received.
• Pull customer orders from the warehouse and load into the company delivery truck, customer vehicle, or stage pickup using safe material-handling procedures.
• Produce and complete paperwork accurately, including invoices, C.O.D.s, special orders, vendor purchase orders, and shipping and receiving paperwork.
• Ensure all product leaving the branch is billed. Collect payment via cash or credit card and follow all money‑handling procedures.
• Process all customer returns and warranties on the same day they are received.
• Maintain the self‑service area by restocking, rotating displays and end caps, and tidying the area.
• Create and maintain branch displays that support corporate programs and the branch’s strengths and markets.
• Use available resources to locate products for customers and provide updates on delivery and backordered items.
• Immediately report damage, safety issues, and accidents to the supervisor.
• Use sales tactics to promote special items or sales. Keep up to date with new product information and educate customers, making recommendations as needed.
• Perform warehouse duties whenever necessary, including clearing debris, pallets, cartons, sweeping, vacuuming, cleaning bathrooms, emptying trash, tidying shelves, and loading/unloading by hand or equipment.
• Maintain a safe and clean work environment by keeping the workstation neat and orderly.
• Professionally represent R.E. Michel Company by wearing the approved uniform and abiding by grooming standards at all times.
• Other duties as assigned.

• Exemplify excellent verbal communication skills with the general public and/or customers.
• Maintain a positive attitude and interpersonal skills necessary to service customers on the telephone, at the branch, or at delivery sites.
• Proficient operating a computer and using Prophet 21.
• Basic math skills and an understanding of markup, gross margin, and their impact on sales, expenses, and the bottom line.
• Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items.

• Basic understanding of heating and cooling systems, parts, and supplies is required.
• Must be at least 18 years of age to operate a forklift.

Fast‑paced environment with frequent interruptions. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and stocking products. The employee is occasionally exposed to extreme cold and extreme heat.

Typical schedule:

Monday through Friday, with some Saturdays (half day). This is a safety‑sensitive position.

Successful completion of pre‑employment screenings is required.

We offer opportunities for advancement and training to support your career growth. Our people are our greatest asset, from local branch associates and field salespeople to corporate support staff.

Interested in learning more about R.E. Michel Company? Listen to what our employees have to say by visiting

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue
  365
• Access to 24‑Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short‑ and Long‑Term Disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage – Discounts on Entertainment, Shopping, and MORE!
• Access to Life Mart – Discounts on Hotels, Apple Products, and MORE!
• Career Advancement Opportunities & On‑Site Training Courses
• Weekly Pay – Every Friday

R.E. Michel Company, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.