Family Support Navigator

The Intimate Partner Violence
- Family Assessment Intervention Response(IPV-FAIR) is a program provides specialized, trauma-informed services to address intimate partner violence (IPV) and its impact on children and families. The program focuses on promoting safety, strengthening healthy family relationships, increasing protective factors, and reducing the risk of continued exposure to violence through individualized assessment, intervention, education, and support.

The IPV-FAIR Family Support Navigator helps families identify and access practical supports that strengthen safety, stability, and progress toward family goals. Working closely with the Clinician, the Navigator helps reduce barriers to participation, coordinates connections to community resources, and supports families as they engage with services.

• Build supportive, respectful working relationships with caregivers and families.
• Help families identify strengths, needs, service goals, and practical barriers to participation.
• Coordinate referrals and connections to resources such as housing, domestic-violence services, medical and behavioral-health care, childcare, transportation, education, employment, and community support.
• Follow up with families and providers to help ensure referrals and service connections are completed.
• Support family engagement, appointment planning, service coordination, and transitions between providers.
• Participate in family meetings, case reviews, and coordination with the Clinician, Supervisor, DCF, and community partners.
• Maintain accurate, timely service records and required program data.
• Follow safety, confidentiality, mandated reporting, and agency procedures.
• Provide services in a culturally responsive, strength-based, and trauma-informed manner.
• Perform other related duties as assigned

• Bachelor’s degree in human services or a related field; or a high school diploma/GED with at least three years of substantial experience providing direct services to families with complex needs.
• Experience in family support, case management, community outreach, advocacy, or a related human-services role.
• Strong interpersonal, organizational, communication, and follow-up skills.
• Ability to work effectively with families from diverse backgrounds and to coordinate with multiple service systems.
• Ability to provide services in homes and community settings.

• Experience with IPV, child welfare, behavioral health, housing, or community-based family services.
• Bilingual English/Spanish or another language used in the communities served.
• Knowledge of local community resources and service systems.

• Must be able to climb several flights of stairs
• Must be able to work with clients in a variety of settings
• Must be able to lift 35lbs

• Evening and/or occasional weekends are required
• Ability to be flexible with work schedule