Insurance Front Desk Associate – Administrative Trainee

Description

Administrative Professional/Administrative Support Trainee

Start Your Career in Insurance
- Front Desk
- Customer Service Focus

Location:
Norwalk, Ohio

Employment Type:
Full-Time and in-person

Hours of work: 8:00 am - 4:30 pm

Job Summary

This position is the frontline of our agency, welcoming visitors, handling incoming calls, and supporting daily office operations. It’s an ideal entry-level role for someone who enjoys helping people, staying organized, and responding professionally to a wide variety of requests. As part of this role, you’ll also begin learning the foundations of the insurance world, giving you a strong base for future opportunities across multiple departments within the agency.

Do you possess the following qualities and experience? Please keep reading!

• You deliver warm, professional service, whether in person, over the phone, or via email
• You keep information accurate and organized
• You manage multiple small tasks efficiently and with strong attention to detail
• You maintain confidentiality when handling sensitive documents
• You adapt well to changes and stay on top of daily office needs

Responsibilities

• Front Desk & Customer Support

o Greet guests and provide a polished, friendly first point of contact

o Handle incoming calls and route them appropriately across multiple office locations

o Respond to general inquiries with professionalism and excellent customer service

o Manage incoming and outgoing mail, packages, and electronic documents

• Office & Administrative Tasks

o Enter basic client activity and data into agency systems as directed

o Scan, organize, and distribute documents including mail and faxes

o Prepare mailing labels and assist with small clerical tasks throughout the day

o Maintain office supplies, including ordering, stocking, and monitoring postage

o Keep the office environment tidy, organized, and welcoming

• General Agency and Department Support

o Assist with miscellaneous office tasks and serve as the go-to person for routine needs

o Help deposit payments and secure funds according to office procedures

o Support team projects and administrative needs, as assigned

Benefits

• Health, dental and vision insurance from day one
• Company-funded health savings account (HSA)
• Life insurance, short and long-term disability insurance
• 401(k) with employer match
• Paid time off, including summer hours and paid parental leave
• Hybrid work location
• And much more!

About Us

With 100+ years of history behind every client relationship, we’ve built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain’s Cleveland Business.

Founded in Akron, OH in 1910, we’ve grown to 250+ employees across 20+ locations in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart.

If you’re passionate about service, enjoy working with people, and want to build a rewarding career with a company that values both professional achievement and personal fulfillment, you’ll thrive at Seibert Keck Insurance Partners.

Our competitive edge comes from:

• Regional specialization and deep market knowledge
• Client education that emphasizes prevention over reaction
• Access to regional, national, and international insurance markets
• A reliable in-house claims service team that advocates for clients when it matters most

At Seibert Keck Insurance Partners, we go beyond premium. We reduce costs through proprietary risk-management and loss-control strategies, negotiate the best possible rates through strong carrier…